Refund policy
Return & Refund Policy – Druvs
Many Druvs items are produced or printed after you place an order. We do not offer voluntary returns or refunds because you changed your mind, chose the wrong size or colour, or no longer want an item. This policy does not limit any cancellation or faulty-goods rights given to you by law.
Cancellation rights for eligible EU and UK orders
If you are an EU or UK customer and the law gives you a right to cancel an eligible online order, you can tell us within 14 days after receiving the goods that you wish to cancel without giving a reason. You then have a further 14 days to send the goods back.
To notify us, email info@druvs.shop with your order number and a clear statement that you wish to cancel. We will provide return instructions.
Goods made specifically to your individual specifications or clearly personalized for you, such as an item printed with a name or custom text you supplied, may be exempt from the change-of-mind cancellation right where the law allows. A standard Druvs design printed only after an order is placed is not automatically a personalized item; where the legal cancellation right applies, we will honor it. A personalized-item exception never removes your rights if the item is faulty, damaged, or incorrect.
For a cancellation under a legal right, you normally pay the direct cost of returning the goods if you were informed of that cost before purchase, unless the law or our agreement with you says otherwise. Please pack the item securely. You may inspect the goods as you would in a shop; original packaging is helpful but is not required to use a legal cancellation right.
Orders outside the EU and UK
We do not offer voluntary change-of-mind returns or refunds for orders outside the EU and UK. If the law applicable to your order gives you additional cancellation or return rights, we will honor those rights.
Faulty, damaged, or incorrect items
If an item arrives faulty, damaged, or different from what you ordered, email info@druvs.shop with your order number and a description of the problem. If possible, include photos of the item and packaging.
We ask you to tell us within 7 days of delivery when you notice a problem on arrival so that we can resolve shipping damage quickly. This is a request for prompt notice, not a deadline that removes your legal rights if a fault appears or is reported later.
We will assess the issue and provide the appropriate repair, replacement, or refund as required by applicable law. Where a return is necessary for a faulty or incorrect item, we will cover reasonable return shipping where required by law. Please contact us before sending an item back so we can provide instructions.
Refunds
Where a refund is due under applicable law, we will return the amount due to your original payment method within the legally required period. For an eligible cancellation, this includes standard outbound delivery charges where required by law; we may wait until we receive the item back or proof that it was sent, where permitted. Your bank or card provider may take additional time to display the refund.
Contact
Email info@druvs.shop with your order number and a description of the issue. We aim to respond within 1–2 business days.